Shipping and Returns Policy
Manufacturer Direct – 24/7 FREE Shipping to Continental United States 48 contiguous states. If special shipping arrangements needed, additional charges may incur.
As soon as you place your order with us, you will receive an order confirmation e-mail from us. This means that we have received your order in our system and pre-authorized your credit card for the purchase.
As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail. If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.
If your order is stock and we process the charges to your credit card. Product will ship within five business days from the date of your order. (Usually in 24-48 hours) We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within six business days of your order, please feel free to follow up with us at: email@example.com
Damaged and Defective Items:
In the unlikely event that an item you ordered arrives damaged or is defective, you may return the item (and any other items from that order if they are part of a set) for a replacement or a full refund.
Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery. If your item(s) do arrived damaged, please take pictures of the damage and send photos to firstname.lastname@example.org and we will process a replacement claim on your behalf.
Do NOT sign Proof of Delivery until the freight has been fully inspected.
Cancellations & Refunds:
All orders cancelled after 24 hours are subject to a $20 administration fee, whether or not your order has shipped. If you order has shipped, you (the buyer) will also be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order. For cancellation, please contact us at: email@example.com
Returns are subject to manufacturers return policy. To return merchandise, you must request an RMA - "Return Merchandise Authorization" from our return department at: firstname.lastname@example.org with your order/invoice number and item/s you wish to return [within 30 days from the date of purchase].
- All products must be in its original condition and packaging and pallet.
- Items that have been used or modified in any way may not be returned.
- No refunds will be issued for items damaged in return transit or items that are never received by Manufacturer.
- You must have an RMA (Return Merchandise Authorization) number issued by us.
- You are responsible for the return shipping charges, except in instances where the item arrived damaged or defective.
- All refunds will be made upon inspection of merchandise by supplier.
Most products come with manufacturers warranty. Please contact the manufacturer of the item to learn more about the warranty coverage.